Shipping and Warranty
Free Shipping on orders over $90!
When will my order ship?
Orders placed before 2 p.m. Eastern time on weekdays typically ship the same day. Orders placed after 2 p.m. Eastern time on weekdays typically ship the following day. Orders placed on weekends or public holidays typically ship first thing the next business day.
How long does the delivery take?
Delivery occurs approximately 3-10 business days after shipping with the exception of remote areas. All orders are shipped with UPS from our warehouse in Ottawa, Ontario. Once your order has shipped you will receive an email with your tracking number that you can use to monitor the progress of your shipment.
What if my order is under $90?
We offer free shipping on orders over $90 when shipping across Canada. This free shipping offer excludes Northwest Territories, Nunavut, and Yukon. Orders under $90 will incur the following shipping charges: $25 for orders between $0 and $29.99; $30 for orders between $30 and $59.99; $35 for orders between $60 and $89.99.
If you live in Northwest Territories, Nunavut, or Yukon and would like to purchase a Sirena - please contact your nearest authorized Sirena distributor in your territory.
Please note that we are unable to ship to P.O. Boxes, APO/FPO/DPO, or freight forwarder addresses.
How big is the box?
The Sirena vacuum ships in 2 boxes that fit into a bigger master box. The smaller boxes contain the main unit, the power nozzle, standard attachments, various manuals, brochures, and accessories. The gross shipping weight of the master box is approximately 43 lbs (19.50 kg) and it has the following physical dimensions: 24in x 24in x 16in (61cm x 61cm x 41cm).
Exclusive 10-year Manufacturer's Warranty!
How do I activate my Sirena warranty?
Please register both the main unit and the power nozzle here within 14 days of your purchase.
Where do I find the serial numbers?
Both the main unit and the power nozzle serial numbers can be located on the master box near the handles on each side. They can also be found on the main unit itself (underneath the HEPA filter module at the back) and on the power nozzle (next to the left wheel).
What products does the warranty cover?
The 10-year warranty covers the main unit motor on both new and recertified Sirena vacuums. It also includes 3 years of warranty on parts (including the power nozzle motor, but not the normal wear parts such as the basin, belts, bristles, and brushes), and 1 year on labour.
Sirena Twisters are warrantied for the period of 1 year from the date of purchase. You will need to register your Sirena Twister here to activate your warranty.
How do I make a warranty claim?
Please give us a call (toll-free) at 1-855-474-7362 M-F 9 am - 5 pm Eastern time or email firstname.lastname@example.org