If you have any issues with your Sirena Total Home Cleaning System we will cover the shipping costs in BOTH directions and service your Sirena within 48 hours of receiving it. All Sirena vacuums bought from this online store (including recertified units) are covered by our exclusive 10 Years Manufacturer's Warranty. Call 1-855-474-7362(Mon - Fri 9am - 5pm Eastern Time) for more details or to request warranty service.