If you have any issues with your Sirena Vacuum Cleaner, we will cover the shipping costs in BOTH directions and service your Sirena within 48 hours of receiving it. All Sirena vacuums bought from this online store (including recertified units) are covered by the manufacturer's warranty. Call 1-855-474-7362 (M - F, 9 am - 5 pm Eastern) for more details or to request warranty service.